Order / Delivery Details
Order processing and despatch
All online orders at www.rimstyle.com are immediately processed. We will ensure your order is extremely well packaged, instantly despatched and securely courier delivered, reaching you within 1-3 working days of your order providing the items ordered are in stock, unless a longer delivery time is stated with the product you have ordered, i.e: special order items.
Often orders placed before 4pm will be despatched the same working day. In some cases special delivery terms and offers will be shown next to your chosen product/s which we will adhere to. If an item is out of stock or the item will be longer than 3 working days we will contact you by phone or email prior to processing the transaction to let you know.
What if the delivery is attempted and you are out?
All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot. Alternatively if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address and a contact telephone number.
Invoicing
Every order is despatched along with your invoice for your records. If you receive the goods and your invoice is not attached it will be due to the fact that the item has been sent direct from the supplier and in this case your invoice will follow soon after by post. If you haven't received one, please do not hesitate to contact us, as copies are available upon request free of charge from our accounts department.
Packaging
All goods are thoroughly checked prior to despatch, and are then securely wrapped and packaged and security sealed to ensure safe transit. We have the latest wrapping and packaging machinery available on today’s market, which not only ensures the products reach you in perfect condition, it means we can get the items packaged exceptionally quickly to ensure your order is with you without delay in the quickest time available in the industry. Packaging is so important when mail ordering so we take it very seriously, to the highest level to ensure your goods reach you in the condition they were in when they left us.
Delivery Insurance
Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products so all postage charges include insurance. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print "DAMAGED" next to your signature. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please call us on 01233 503006 so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.
