Delivery Details

Order processing and despatch

All online orders through www.rimstyle.com are immediately processed. We will ensure your order is well packaged, instantly despatched and securely courier delivered, reaching you within 1-3 working days of your order providing the items ordered are in stock, unless a longer delivery time is stated with the product you have ordered, i.e: special order items. Often orders placed before 12.00am will be despatched the same working day. In some cases special delivery terms and offers will be shown next to your chosen product/s which we adhere to. If an item is out of stock or the item will be longer than 3 working days we will contact you by phone or email prior to processing the transaction to let you know.

If the delivery is attempted and you are out

All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot. Alternatively if you work weekdays we can arrange the delivery to go direct to your work providing we have the full business name and address and a contact telephone number.

If you have only received part of your order

From time to time certain items go out of stock at Rimstyle Autodesign but are in stock with the supplier/manufacturer, so in this case some items will leave direct from us, whilst other items will come direct from supplier to cut down delivery time to ensure your products reach you as quickly as possible, which means some items may arrive before others, but still within the quoted delivery bracket.

Invoicing

Every order is despatched along with your invoice for your records. If you receive the goods and your invoice is not attached it will be due to the fact that the item has been sent direct from the supplier and in this case your invoice will follow soon after by post. If you haven't received one, please do not hesitate to contact us as copies are available upon request.

Packaging

All goods are thoroughly checked and where necessary tested prior to despatch, and are then securely wrapped and packaged and security sealed to ensure safe transit. We do our best to ensure the products reach you in the condition they were in when they left us, in perfect working order.

Items damaged in transit

Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print "DAMAGED" next to your signature. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please call us immediately on 01474 814469 so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.